top of page
Call Us Now! 0427 626 994
FAQ
Frequently asked questions
Delivery and Shipping
Flower Care
Policies
Unfortunately no.
Living rurally has its advantages but it also has its disadvantages - one being proximity to flower wholesalers.
As each bespoke arrangement is made to order, we (usually) do not have flowers in stock at all times which means we are unfortunately unable to guarantee same day delivery.
If you are looking to order a floral arrangement we will need a minimum of 24 hours notice to receive stock from our flower wholesalers and create your order with the freshest blooms.
We are located at Felton South, QLD and offer delivery within 100km of our studio. This includes locations between Highfields, Toowoomba, Millmerran and Warwick.
Delivery will be charged at the ATO rate of 88c per km.
In the event of a recipient not being home, the driver will leave the flowers in a location that is shaded and safe, yet visible to the recipient.
If there is no information provided regarding a safe place to leave the flowers or the driver deems it unsafe/inaccessible eg. locked gates, aggressive dogs etc., the driver will attempt to contact the recipient for further instructions.
Failing this, if your order is returned to the store, contact to the customer will be attempted and a redelivery fee will be charged. It is the customer/recipients responsibility to retrieve the flowers and follow care instructions listed on the rear of the flower card.
Absolutely! We have a little home studio at Felton South.Once your order is completed we will notify you and arrange a suitable time for collection.
Avondale Floral Co. ships merchandise purchases exclusively through Australia Post. Shipping costs will depend on the size and weight of your order and will be clearly calculated and confirmed during the checkout process.Please note that flower arrangements and fresh floral deliveries are not available for shipping and must be arranged for delivery or pick up. This approach ensures that your merchandise arrives safely and efficiently, while maintaining the quality and freshness associated with our floral products.

bottom of page