TERMS AND CONDITIONS
Minimum Order
Avondale Floral Co. has a minimum order value of $80.
If you would like to order an arrangement or gift that is not available through our online store, please contact us directly on 0427 626 994 and we'll be happy to assist with a custom order.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Delivery Information
Same-Day Delivery
We do not guarantee same-day delivery due to our proximity to floral wholesalers. Orders must be placed with a minimum of 24 hours notice.
Delivery Times
While we make every effort to deliver orders promptly, specific delivery times cannot be guaranteed unless arranged in advance.
Residential deliveries are generally completed by 6:00pm, and business deliveries by 5:00pm. If the recipient finishes work earlier than these times, it is the customer's responsibility to advise us when placing the order.
Where a guaranteed delivery time is required, please contact Avondale Floral Co. before placing your order. Additional charges may apply for timed or priority deliveries.
Multiple Deliveries
Orders being delivered to multiple addresses will incur separate delivery charges for each destination.
Sunday & Public Holiday Deliveries
Avondale Floral Co. does not offer deliveries on Sundays or public holidays unless otherwise advised.
If the Recipient Is Not Home
If nobody is available to receive the order, our driver will leave the flowers in a secure, shaded location where appropriate.
If a safe location is unavailable or inaccessible (including locked gates or unsecured properties), we will attempt to contact the recipient for instructions.
Where delivery cannot be completed and the order is returned to our premises, the customer will be contacted to arrange redelivery. Additional delivery charges will apply.
Once flowers have been safely delivered, it is the responsibility of the recipient to follow the care instructions provided to maximise vase life.
Addresses & Contact Details
Customers are responsible for providing accurate delivery information, including names, addresses, phone numbers and email addresses for both themselves and the recipient.
Avondale Floral Co. cannot accept responsibility for failed or delayed deliveries resulting from incorrect or incomplete information supplied at the time of ordering.
Where an incorrect address has been provided, additional delivery charges may apply to redirect or redeliver the order.
Deliveries to Businesses, Schools & Hospitals
Deliveries made to businesses, schools, hospitals, aged care facilities or similar locations may be accepted by reception staff, concierge, security personnel or another authorised representative.
Once the order has been accepted by the organisation, Avondale Floral Co. cannot be held responsible for any delay in the flowers reaching the intended recipient.
Authority to Leave
If you request that your flowers be left unattended, they will be placed in a location considered reasonably safe by our delivery driver.
Avondale Floral Co. cannot accept responsibility for damage, theft, weather exposure or interference by animals or third parties after delivery has been completed.
Where flowers are left unattended and the recipient is unexpectedly away for an extended period (for example, on holiday), we are unable to provide replacements or refunds.
Cancellations & Order Changes
Order Cancellations
Orders may be cancelled with at least 24 hours' notice prior to the scheduled delivery date.
Approved cancellations will be refunded less a $20 administration fee to cover costs already incurred.
Changing Your Delivery Date
Delivery dates may be changed at no additional cost where at least 24 hours' notice is provided.
Requests made within 24 hours of the scheduled delivery may incur an additional fee and are subject to availability.
Orders Already Prepared or In Transit
Once flowers have been prepared, dispatched or are in transit, orders cannot be cancelled or refunded.
Where possible, we may be able to redirect an order to an alternative address. Any additional delivery charges will be advised before proceeding.
Seasonal Availability & Substitutions
Flowers are a natural, seasonal product and availability can vary throughout the year.
While we always aim to create arrangements that closely resemble the images displayed on our website, every design is individually handcrafted and no two arrangements will be identical.
If particular flowers, foliage, containers or gift items are unavailable, Avondale Floral Co. reserves the right to substitute them with products of equal or greater value while maintaining the overall style, colour palette and quality of the arrangement.
Where substitutions are required for hampers or gift products, we will endeavour to contact the customer whenever practical.
Flower Care
Fresh flowers require appropriate care to achieve their maximum vase life.
Care instructions are provided with each order. If these are unavailable, flower care information can also be found on our website.
Once flowers have been delivered, it is the responsibility of the recipient to follow the recommended care instructions.
Returns & Refunds
Avondale Floral Co. complies with the Australian Consumer Law.
As flowers are fresh, perishable products, natural variations in colour, size, bloom stage and seasonal availability should be expected. Product photographs are intended as a guide only, and arrangements may vary from those pictured.
We do not provide refunds or exchanges for change of mind, personal preference or minor variations resulting from seasonal availability.
If you believe your order is faulty, damaged or significantly different from what was ordered, please contact us within 24 hours of delivery.
We may request photographs of the flowers to assist with our assessment.
Where a product is found to be faulty or does not meet your consumer guarantees under Australian Consumer Law, Avondale Floral Co. will provide an appropriate remedy, which may include a replacement, repair or refund, depending on the circumstances.
Claims cannot be assessed where flowers have already been discarded before photographs have been supplied.
Alcohol Deliveries
Alcohol may only be purchased in accordance with applicable liquor licensing laws and must accompany flowers, plants or gift items.
Orders containing alcohol cannot be left unattended.
A person aged 18 years or older must be available to accept delivery and may be required to provide proof of age.
If no eligible recipient is available, the order will be returned and additional delivery charges may apply for redelivery.
Privacy & Disclosure
Avondale Floral Co. respects your privacy and handles personal information in accordance with applicable Australian privacy laws.
Customer information will only be disclosed where required by law, to enforce our terms and conditions, or where necessary to protect the rights, property or safety of our customers, employees or business.
Intellectual Property & Photography
All floral designs, website content, photographs, graphics and written material remain the intellectual property of Avondale Floral Co. unless otherwise stated.
We reserve the right to photograph floral arrangements and event installations for use in our portfolio, website, advertising and social media.
No images or content from our website may be copied, reproduced, downloaded, distributed or used without prior written permission.
Clients and vendors are welcome to share photographs featuring our work on social media, provided Avondale Floral Co. is appropriately credited where possible.
Images may not be used for commercial purposes without our written consent.
Limitation of Liability
To the extent permitted by law, Avondale Floral Co.'s liability for any claim relating to the supply of goods or services is limited to, at our option:
- replacing the goods;
- supplying the goods or services again; or
- reimbursing the reasonable cost of having the goods or services supplied again.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
Website Use
Where alcohol is available for purchase, customers must be 18 years of age or older to place an order containing alcohol.
By using this website, you agree to comply with these Terms & Conditions.
Custom Orders
Custom floral arrangements are individually designed based on your preferences, budget and flower availability.
By placing a custom order, you acknowledge that the final design may differ from any reference images provided. While every effort will be made to achieve the requested style, exact flower varieties and colours cannot be guaranteed due to seasonal and market availability.
Wedding & Event Flowers
A non-refundable booking fee may be required to secure your wedding or event date.
The remaining balance must be paid by the due date outlined in your quotation or invoice.
Final flower selections may vary depending on seasonal availability and market supply. Where substitutions are necessary, flowers of similar style, colour and equal or greater value will be used.
Any changes requested after the final confirmation date may incur additional charges and are subject to availability.
Cancellations of wedding or event bookings may result in the forfeiture of deposits and any costs already incurred for purchased products or materials.
Workshops
Workshop bookings must be paid in full to secure your place.
If you are unable to attend, please notify Avondale Floral Co. as soon as possible.
Cancellations made at least 7 days before the workshop may receive a refund or transfer to another available date, at our discretion.
Unfortunately, cancellations made within 7 days of the workshop are generally non-refundable due to flowers and materials being purchased in advance. You are welcome to transfer your booking to another person if you are unable to attend.
Gift Cards
Gift cards are redeemable for products and services offered by Avondale Floral Co.
Gift cards are not redeemable for cash and cannot be refunded.
Lost, stolen or damaged gift cards cannot be replaced.
Any remaining balance will stay on the gift card until its expiry date.
Force Majeure
Avondale Floral Co. will not be liable for delays or failure to fulfil orders where circumstances beyond our reasonable control prevent us from doing so.
These circumstances may include, but are not limited to, severe weather events, floods, bushfires, road closures, vehicle breakdowns, supplier shortages, industrial action, government restrictions or other unforeseen events.
Where practical, we will contact customers to discuss alternative delivery arrangements or reschedule services.
Customer Responsibility
Customers are responsible for ensuring all order details, including recipient names, addresses, contact information, delivery dates and personalised card messages, are correct before submitting an order.
Avondale Floral Co. cannot accept responsibility for delays or additional costs resulting from incorrect information provided by the customer.
Acceptance of Terms
By placing an order with Avondale Floral Co., whether online, by telephone, via email or in person, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Changes to These Terms
Avondale Floral Co. may update these Terms & Conditions from time to time without prior notice.
Any amendments take effect immediately upon publication on our website.